Refund policy

At MX-Unlimited, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

1. Returns

We offer a 30-day returns policy, meaning you have 30 days from receiving your order to request a return.

To qualify for a return under our voluntary returns policy:

  • Items must be unused, unworn and in their original condition.

  • Products must be returned with their original packaging, labels and tags where applicable.

  • Items must include all original accessories and components.

  • Proof of purchase or an order number must be provided.

To request a return, please email sales@mxunlimited.co.uk with your order number and reason for returning the item.

Please contact us before sending any products back so we can provide the appropriate return instructions.

2. Change of Mind and Cancellation Rights

If you purchase from MX-Unlimited as a consumer online, you normally have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason.

After notifying us of cancellation, you have a further 14 days to return the goods.

We will refund the price of the returned goods and the original standard delivery charge where required by law. Additional charges for premium delivery services are not refundable.

We may make a deduction for any reduction in the value of goods caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

These statutory cancellation rights apply independently of our voluntary 30-day returns policy. You do not have to keep the original packaging to exercise your statutory cancellation rights.

Certain products, such as goods made to your specifications or clearly personalised, may be exempt from cancellation rights where the law permits.

3. Return Postage

For change-of-mind returns, customers are responsible for the direct cost of returning products, unless we agree otherwise.

We recommend using a tracked delivery service and retaining proof of postage.

If an item is faulty, damaged or incorrect, we will cover reasonable return postage costs where required by law.

4. Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, faulty or incorrect product, contact us as soon as possible at sales@mxunlimited.co.uk, quoting your order number and providing photographs where helpful.

We will assess the issue and arrange an appropriate remedy, such as a refund, repair or replacement, in accordance with your statutory rights.

Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality and fit for purpose. Consumers normally have a 30-day right to reject faulty goods for a refund, with additional rights available after that period.

Nothing in this policy limits your statutory consumer rights.

5. Product-Specific Returns

Motocross tyres: Tyres returned under our voluntary returns policy must be unused and unmounted. Tyres that have been fitted or used may not qualify for a voluntary return, although your statutory rights remain unaffected.

Clothing and accessories: Clothing should be returned unworn, clean and with original tags where possible. Customers may try items on as they would in a shop.

Toy models and collectibles: Items should be returned complete and in their original condition. Please take care when opening collectible packaging, as damage may affect the value of a voluntary return.

Special-order or personalised items: Certain customised or made-to-specification products may be excluded from cancellation rights where permitted by law. We will explain any applicable exclusion before purchase.

6. Refunds

Once we receive and inspect your return, we will notify you of the outcome.

Approved refunds will normally be issued to your original payment method.

For statutory cancellations, refunds will be made within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier. Where applicable, we may withhold the refund until one of these conditions is met.

For other approved returns, we aim to process refunds within 14 days of receiving the returned items.

Your bank or payment provider may take additional time to show the refund in your account.

7. Exchanges

If you need a different size or product, please contact us.

Where possible, we will help arrange an exchange, subject to stock availability. Any additional delivery charges will be explained before the exchange is agreed.

Alternatively, you may return an eligible product and place a new order.

8. Non-Returnable Items

Under our voluntary 30-day returns policy, we cannot normally accept:

  • Products that have been used, fitted or damaged after delivery.

  • Products missing essential parts or accessories.

  • Items returned outside the voluntary returns period.

  • Personalised or specially customised products.

These exclusions do not affect statutory cancellation rights or your rights concerning faulty or misdescribed goods.

9. Contact Us

For returns, refunds, exchanges or any questions about your order, please contact:

MX-Unlimited
Operated by GOMX 365
Unit 1 Old Station Business Park
Dromore
BT25 1AA
United Kingdom

Email: sales@mxunlimited.co.uk
Telephone: +44 28 9269 9770
Website: https://mxunlimited.co.uk

Please contact us before returning goods so we can confirm the correct return arrangements.