Returns & Refunds.

Returns & Refunds

We hope you’re happy with your purchase from MX-UNLIMITED. If you need to return an item, please contact us and we’ll be happy to help.

Returns

You can return eligible items within 14 days of receiving your order if you change your mind.

Items must be returned unused, in their original condition and, where applicable, in their original packaging.

Please contact us before returning an item so we can provide the appropriate return instructions.

Unless the item is faulty, damaged or incorrect, the customer is responsible for the cost of returning the item.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible with your order number and details of the problem.

Where appropriate, we will arrange a replacement, refund or other remedy in accordance with your statutory rights.

Refunds

Once your return has been received and inspected, we will process any approved refund back to your original payment method.

Please allow several working days for the refund to appear in your account after it has been processed. Processing times can vary depending on your bank or payment provider.

Exclusions

Certain items may not be eligible for return where they have been used, fitted, damaged after delivery, customised or are otherwise exempt from cancellation rights.

This returns policy does not affect your statutory rights.